About this Class
This masterclass equips you with the art of persuasion and essential sales skills. Learn to handle objections adeptly, close deals effectively, and understand the psychology of sales to focus on customer benefits. Recognize the impact of company culture, foster constructive criticism, and prioritise customer feedback to build lasting relationships for business success.
Leadership, Organization Culture, Customer Centricity
Browse Lesson Plan
Shiv Khera reflects on his journey from professional setbacks to becoming a renowned mentor, empowering millions in the younger generation to attain their goals. He shares the transformative impact of a pivotal speech and his evolution as a successful salesperson.
Explore the power of persuasion, the finesse of objection handling, master the art of uncovering hidden needs, and successful deal closure- essential skills for professional growth. Recognize that willpower trumps skill, and that extraordinary success requires extraordinary effort.
Discover the nuances of upselling, cross-selling, and the pitfalls of overselling. Learn how trust, rapport, and value drive successful sales, and why active listening is paramount. Further, uncover the mindset shifts essential for achieving success, from cultivating a positive attitude to embracing decisive leadership.
Distinguish prospects from suspects, and master the art of negotiation. Delve into circumstantial obstacles in sales, from tailoring approaches for B2B and B2C sales to building trust and integrity in your interactions. Differentiate yourself as a professional by providing clear timelines and addressing objections effectively.
Explore the critical role of people skills in personal and professional advancement. Cultivate the skills essential for climbing the career ladder, covering aspects such as effective hiring practices, building cohesive teams, and providing comprehensive staff training. Additionally, gain insights into the specific qualities and characteristics to seek out when evaluating potential candidates.
Shape company culture through professional training and the development of human capital. Learn the importance of hiring and retaining good employees as assets, while recognising the impact of negative culture on performance. Discover how fostering a positive environment can elevate marginal performers and sustain the productivity of top talent.
Become a great leader by using the tool of constructive criticism and maintaining emotional control for becoming a great mentor, leader and building a great team. Gain insights into creating more leaders and building strong, resilient teams through constructive feedback.
Unlock the secrets of effective customer relations. Explore strategies to turn dissatisfied customers into loyal advocates and leverage positive word-of-mouth. Discover the cardinal rule of customer service: never forget a customer and never let them forget you.
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Frequently asked questions
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Who are the GrandMasters?
Top business leaders of the country, who have for the first time ever donned the teacher’s hat, to cohesively drive the singular agenda of inspiring future leaders through their own journey. These leaders will talk about how they rose to the top of the heap through their phenomenal management styles, world-changing strategies, and disruptive leadership forms.
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Why should I watch ET GrandMasters?/ What is ET GrandMasters?
ET Grandmasters presents a never-before-seen initiative consisting of the top business leaders of the country who will take on the role of a Grandmaster. This platform unfolds a pathway for the professionals of today to learn from the top business minds of the country and find answers to various challenges of running and leading a business. We document the journey of each leader in a motivational yet instructive way. We aim to grip all our learners with lessons encapsulating the professional and personal trajectory of renowned corporate leaders in a masterclass format.
Our vision is premised on inspiring the next-gen professionals of the country. We hope to create a space for our learners to gain first-hand knowledge from a variety of different business leaders. From the tricks of the trade to building a business from scratch, through the highs and lows of the business world to leaving a legacy behind, experience it all with ET Grandmasters.
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ET GrandMasters offers a variety of content based on business and entrepreneurship. The best people in business talk about the strategies, management styles, leadership mantra and teach subscribers to navigate through their professional journey with utmost ease. Business acumen, dealing with failure, risk taking, decision making, starting up or already in business, there is something for everyone.
You need no background or experience in a particular domain to enjoy these videos, which have been curated for an overall educational and awe-inspiring experience. The GrandMasters talk extensively about their business journey and the little tricks they learnt along the way. They will share tried and tested formulas of success and dealing with all aspects of business and entrepreneurship.
For professionals, they help to understand aspects of effective hiring, retention, team building, stress management, effective leadership and all aspects that one faces during their career.
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Start your Journey Silver Gold Duo Validity 6 months 12 months 3 months Access To GrandMasters All All Any 2 Price ₹ 3499 ₹ 4999 ₹ 1499
